Shipping & Returns

Standard UK 1st Class - £4

Standard UK 1st Class Large Item up to 15kg - £15

European Standard Shipping - £13

All orders are shipped with Royal Mail 1st Class. I aim to ship all orders within 3 to 5 working days from the point of order.

Please Note - Due to current shipping rates I cannot offer shipping outside of Europe as standard. Please get in touch via the Contact page if you would like to place an order for delivery from outside Europe.

- Any orders outside the UK may be be subject to Custom checks and Import duties, Copeau By Louis is unable to accept responsibility for delays or additional fees.

Refunds - I hope you are happy with your product and there is no reason for a return. Refunds will only be accepted if your product is damaged or does not meet the product description. Refunds must be made within 14 days of receipt and will only be processed once the product has been returned and checked. Please use a tracked shipping when returning items. We are unable to cover refund shipping costs or if the item is damaged or lost in transit.

Collection - If your lucky enough to live in Bristol or the surrounding area a collection of your order can be organised from my workshop in Bedminster. Contact me to organise a collection order, all items will be reserved and removed from general sale to avoid disappointment.

Packaging.

At Copeau By Louis I aim to be as environmentally conscious as possible and reduce waste. Therefore all packaging materials used for shipping your orders will be from recycled materials that I have either received for salvaged elsewhere.

Using recycled materials may not be the most aesthetically pleasing packaging solution, but if it can help reduce the use of raw materials and maximise the life cycle of perfectly usable options then it fits our ethos!

Where possible packages may be handmade from recycled cardboard to minimise wasted space and to give your item a snug fit for its journey!